I forgot my User ID

Please enter your email address to receive a reminder of your My Account User ID, otherwise, please call Customer Service at (415) 551-3000 for assistance, M – F 8am – 5pm.

Email address on file:*

I forgot my password


Please enter your User ID to receive your security question:*



Please answer your My Account security question and enter your email address. If successful, you will receive an email with a temporary password.

Enter your security question answer:*

Enter a valid email address:*

Brought to you by the San Francisco Public Utilities Commission ©